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Director of Operations
Industry: Hospitality & Leisure Function: Operations Type: Permanent Location: China Post: October 2019
Industry: Hospitality & Leisure
Function: Operations Type: Permanent
Location: China Post: October 2019
Key Responsibilities
  • Hotel second-in-command working in conjunction with the General Manager/Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
  • Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
  • Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
  • Respond to audits that are completed by the company to ensure continual improvement is achieved
  • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
  • Comply and exceed hotel and company Service Standards
  • Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
  • Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
  • Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
  • Hold regular briefings and communication meetings with the HOD team
The Candidate
  • A degree or diploma in Hotel Management or equivalent
  • Good verbal Chinese & English communication skills (fluent Chinese Spoken, Reading and Writing skills).
  • Strong commercial acumen and experience in F&B and Rooms Management
  • Experience in managing budgets, revenue proposals and forecasting results
  • In-depth knowledge of the hotel / leisure / service sector
  • Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
  • Knowledge of the hotel property management systems
  • Previous experience in the same or similar role
Work Location

 Beijing, China


  • Short-listed candidates will be notified via email or telephone within 2 weeks of application.
  • Personal particulars and other information collected are used strictly for recruitment purposes and will cease to be stored in the recruitment database 2 years after your application date.

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3/F Kin Tye Lung Building
27-29 Bonham Strand West
Hong Kong
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