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Group Training Manager
Industry: Retail / Luxury Retail Function: HR & Admin Type: Permanent Location: Hong Kong Post: October 2019
Industry: Retail / Luxury Retail
Function: HR & Admin Type: Permanent
Location: Hong Kong Post: October 2019
Key Responsibilities
Our client is a multi-award winning jewellery designer and retailer and currently looking for an enthusiastic, engaging and adaptable Group Training Manager with a strong customer ethos to lead the corporate training team.   This role would suit a self-starter, looking for a new adventure to consult and deliver effective learning solutions to empower and enhance the performance across the organisation.
  • To tailor design an excellent learning and development service (online and offline), consulting and delivering the right learning solutions to enhance the capability of the team.
  • Work with key stakeholders to design, develop and implement best-in-class training contents for varied brand personalities and in response to market trends.
  • Lead creation and delivery of training programs, evaluate client experience in retail network and regularly review program effectiveness and implement findings.
  • Build strong and meaningful relationships with retail operations managers and engage them in periodic training program reviews and reforms as well as further employee skills/career development initiatives.
  • Elevate Trainer’s strengths and weaknesses via one on one coaching with the aim to build a dynamic, cohesive team which delivers consistently to maximise their positive impact on the business.
  • Manage and direct programs focusing on sales, service, and customer experience to measure performance.
  • Support special events or product focus activities via appropriate and timely training to field teams.
  • Conduct retail store visits regularly to mentor, coach and review programs and goals, selling environment opportunities and brainstorm areas for further development.
  • Custodian of corporate training guidelines, materials and SOPs, be ready to roll out and cascade Retail Excellence Programs to regional businesses.
The Candidate
  • An engaging communicator with excellent facilitation skills.
  • Knowledge and previous experience as a Training Manager (or Retail Sales/Operations/Customer Service Manager with training experience) in the retail or luxury retail industry.
  • Highly developed presentation skills across a range of training mediums and group sizes.
  • Experience of creating Training Programs for varied brand personalities.
  • Able to facilitate exceptional training seminars, ensuring maximised participant learning and understanding of content.
  • Demonstrable coaching, leadership and communication skills. 
  • Digital savvy and embraces new learning technology.
  • Commercial acumen and understanding of the operational levers which drive success in the organisation.
  • Good use of Microsoft applications incl. Excel, Word, Power point.
  • University degree and recognised training certifications and qualifications preferred.
  • Fluent in English and Cantonese, Mandarin a plus.
Work Location

 Hong Kong


  • Short-listed candidates will be notified via email or telephone within 2 weeks of application.
  • Personal particulars and other information collected are used strictly for recruitment purposes and will cease to be stored in the recruitment database 2 years after your application date.

Contact Us

3/F Kin Tye Lung Building
27-29 Bonham Strand West
Hong Kong
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