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Director of Guest Services
COMPLETED
Industry: Hospitality & Leisure Function: Operations Type: Permanent Location: China Post: May 2017
COMPLETED
Industry: Hospitality & Leisure
Function: Operations Type: Permanent
Location: China Post: May 2017
Key Responsibilities
  • Key areas of focus include organizing, directing, and coordinating the work of front desk, bell and concierge staff to maximize revenue and profit while attaining optimal guest satisfaction.
  • Also responsible for planning, organizing and executing all arrangements for the hotels VIP’s, guests' requests and concerns and accommodating groups to ensure guests are satisfied and provide repeat business.
  • Supervise departmental trainers in creating and delivering training programs to upkeep service standards and ensure continuous service improvement.
  • Keep up-to-date on hospitality market trends and work with F&B/Rooms teams to source and create personalized amenities for VIP guests.
  • Ensure all guest information and records are accurately and confidentially maintained.
  • Develop long term relationships with guests and personally greet them on arrival/departure and frequently verify that guests, especially VIPs, are receiving the best possible service during their stay.
  • Manage VIP F&B and amenities budget.
The Candidate
  • College degree preferred or equivalent training/experience in hospitality management.
  • Understanding of financial figures and reports.
  • Demonstrated ability to work under pressure.
  • Strong leadership skills with ability to coach, mentor, train and develop staff.
  • Ability to maintain confidential information.
  • Working knowledge of various hotel operating systems.
  • 5 years’ experience in Front Office & Concierge operations in a busy luxury city hotel.
  • Languages: English and at least 1 other European language.
Work Location

 Beijing, China

Remarks:

  • Short-listed candidates will be notified via email or telephone within 2 weeks of application.
  • Personal particulars and other information collected are used strictly for recruitment purposes and will cease to be stored in the recruitment database 2 years after your application date.

Contact Us

Matoon Asia Limited
21/F Cityplaza Three
14 Taikoo Wan Road
Quarry Bay
Hong Kong
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