• Key areas of focus include organizing, directing, and coordinating the work of front desk, bell and concierge staff to maximize revenue and profit while attaining optimal guest satisfaction.
• Also responsible for planning, organizing and executing all arrangements for the hotels VIP’s, guests' requests and concerns and accommodating groups to ensure guests are satisfied and provide repeat business.
• Supervise departmental trainers in creating and delivering training programs to upkeep service standards and ensure continuous service improvement.
• Keep up-to-date on hospitality market trends and work with F&B/Rooms teams to source and create personalized amenities for VIP guests.
• Ensure all guest information and records are accurately and confidentially maintained.
• Develop long term relationships with guests and personally greet them on arrival/departure and frequently verify that guests, especially VIPs, are receiving the best possible service during their stay.
• Manage VIP F&B and amenities budget.

• College degree preferred or equivalent training/experience in hospitality management.
• Understanding of financial figures and reports.
• Demonstrated ability to work under pressure.
• Strong leadership skills with ability to coach, mentor, train and develop staff.
• Ability to maintain confidential information.
• Working knowledge of various hotel operating systems.
• 5 years’ experience in Front Office & Concierge operations in a busy luxury city hotel.
• Languages: English and at least 1 other European language.

 Beijing, China