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Head of Retail & Food Operations
Industry: Hospitality & Leisure Function: Food & Beverage Type: Permanent Location: China Post: July 2017
Industry: Hospitality & Leisure
Function: Food & Beverage Type: Permanent
Location: China Post: July 2017
Key Responsibilities
  • Develop and implement Retail, F&B and Warehouse policies, procedures and processes; conduct regular reviews as part of continuous process improvement.
  • Set budgetary and financial strategies. Ensure achievement of sales, productivity and customer satisfaction targets.
  • Manage implementation of relevant POS systems. Set objectives/KPIs to bring efficiency and effectiveness to existing processes.
  • Build team spirit and ensure employees are provided with learning and development opportunities. Identify successors and preparing them for career growth.
  • Ensure consistent housekeeping standards, merchandise display, food outlet layout and cleanliness, stock replenishment and maintain accurate inventory control.
  • Understand sales trend and provide suggestions on how to achieve revenue and per cap growth.
  • Keep abreast of developments in the industry, such as changes in legislations, consumer behaviour and competitors activities.
  • Support the application of health and safety regulations and risk assessment to ensure a safe environment for employees and the public.
  • Exercise good warehouse and inventory management and loss prevention measures.
  • Maintain high visibility during operating hours and interact regularly with employees to build relationships and promote teamwork.
  • Collaborate with other departments to ensure smooth running of operations.
The Candidate
  • At least 10 years of retail management experience and demonstrated knowledge of retail and F&B operations in large entertainment complexes, chain supermarkets or leisure theme parks.
  • Bachelor Degree in Retail Management, Supply Chain, Catering, Hospitality Management or a relevant discipline.
  • Sound business acumen, flexibility in order to cope with the varied demands of the work and the constant need of innovation.
  • Leadership quality, ability to delegate, motivate and manage a team of no fewer than 80 staff.
  • Excellent communication, time management, planning and organisational skills.
  • Possess marketing skills, commercial initiative, good energy and resilience.
  • Excellent command in English and Chinese. Mandarin speaking is a must.
Work Location

 Hainan, China


  • Short-listed candidates will be notified via email or telephone within 2 weeks of application.
  • Personal particulars and other information collected are used strictly for recruitment purposes and will cease to be stored in the recruitment database 2 years after your application date.

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