Senior Manager, International Relocation
COMPLETED
Industry: Professional Services / Consulting
Function: Operations
Type: Permanent
Location: Hong Kong
Post: August 2017
COMPLETED
Industry: Professional Services / Consulting
Function: Operations
Type: Permanent
Location: Hong Kong
Post: August 2017
Key Responsibilities
Business Development
- Perform all business development initiatives focusing on acquiring new corporate accounts
- Prepare effective sales, presentations and proposals
- Build relationship with client-side Mobility/HR representatives; understand and comply with the specific client policies and service requirements
- Keep up-to-date on service offerings including and not limited to destination services, household goods coordination, home rental, intercultural services, schooling, visa/immigration services, and ongoing assignment support
Account Management
- Be the first point of contact for relocating employees/VIPs, coordinating and providing assistance in all areas of relocation and international HR administration
- Work closely with internal departments to deliver quality service, maintain close contact with client-side Mobility/HR representatives, anticipate potential issues and proactively offer solutions to ensure account satisfaction
- Maintain contacts database and actively seek referral business
The Candidate
- Bachelor’s Degree; sales and account servicing experience in residential agency services, international mobility and/or corporate relocation industry
- Knowledge of international relocation, ideally in operations or quality assurance
- Strong commitment to customer service and quality
- Ability to plan, administer, schedule and control accounts
- Exceptional presentation skills with demonstrated ability to effectively present information to management, small groups, and clients
- A team player with strong decision making ability using business facts and good judgment
- Strong analytical and problem-solving skills
- Self-motivated, good organizational and time management skills with the ability to meet deadlines and manage changing requirements
- Fluent English (Additional languages are an advantage)
Work Location
Hong Kong
Remarks:
- Short-listed candidates will be notified via email or telephone within 2 weeks of application.
- Personal particulars and other information collected are used strictly for recruitment purposes and will cease to be stored in the recruitment database 2 years after your application date.
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