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Operations Manager
Industry: Healthcare / Pharmaceutical Function: Operations Type: Permanent Location: Hong Kong Post: November 2018
Industry: Healthcare / Pharmaceutical
Function: Operations Type: Permanent
Location: Hong Kong Post: November 2018
Key Responsibilities
  • Lead cross department process improvement initiatives to ensure that operation management and quality improvement programs are developed and managed using a data/process-driven approach to reduce cost and improve overall business efficiency and customer experience.
  • Initiate process standardisation and streamline the intra/inter-departmental processes to stabilise daily operations.
  • Identify, prioritise and design workflow to ensure efficiency and effectiveness of departmental processes.
  • Develop approach for investigation and communication; facilitate project discussions in a systematic and structured manner with the effective use of Lean Tools.
  • Facilitate Lean improvement workshops in partnership with managers; develop and deliver presentations/education to mentor/coach key leadership and management staff.
  • Schedule ongoing communications and conduct regular progress reporting on the improvement journey.
  • Promote a continuous process improvement and service excellence culture across the organisation.
  • Be involved in other projects as assigned.
The Candidate
  • Bachelor Degree holder in Business Administration, Healthcare Operations, Quality Management, Project Management or other relevant disciplines.
  • Min. 10 years’ relevant experience with strong project management skills and knowledge of Lean Tools is highly preferred (e.g. Value Stream Mapping, 6S, Standard Work, etc.).
  • Excellent verbal and written communications and presentation skills; in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organisational levels as needed.
  • Able to work independently and manage a wide varieties of projects efficiently.
  • Advanced user of Microsoft Office (Outlook, Word, Excel, PowerPoint).
  • Proficiency in both spoken and written English and Chinese.
Work Location

 Hong Kong


  • Short-listed candidates will be notified via email or telephone within 2 weeks of application.
  • Personal particulars and other information collected are used strictly for recruitment purposes and will cease to be stored in the recruitment database 2 years after your application date.

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3/F Kin Tye Lung Building
27-29 Bonham Strand West
Hong Kong
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