• Responsible for Front Operations inclusive of Front Desk, Concierge and Butler teams.
• Formulate and implement operating procedures and standards; ensure all Front Operations staff are competent in carrying out all tasks and functions and can effectively use up-selling techniques to maximise revenue.
• Plan, coordinate and manage staff and services to ensure the operation runs efficiently and customer service standards are maintained at all times.
• Competently resolve any guest issues and ensure ongoing relations and rapports are not compromised.
• Liaise with other key departments across the hotel and delegate tasks as required to ensure the entire front line team meets operational requirements.
• Identify areas to improve communication and teamwork and the smooth flow of information between departments.
• Maintain data integrity and ensure periodic data and guest profiles update and clean up.
• Plan, roster and manage labour requirements for the department.
• Monitor and control expenditure including payroll within the department to achieve budget goals.

• At least 8 years in the Front Office Operations of a 4-5 star international hotel,  min. 3 years in similar management positions
• Strong leadership skills, comfortable managing finance and budgeting.
• International and China/PRC customer relations exposure.
• Extrovert, proactive, responsible, alert and agile, pleasant personality, efficient and tactful.
• Good command of English and Chinese, Mandarin speaking a plus.
• Able to meet the demand of a 24-hour operation.
• Degree holder.

 Macau - housing subsidy provided