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Director of Rooms
Industry: Hospitality & Leisure Function: Operations Type: Permanent Location: Macau Post: March 2019
Industry: Hospitality & Leisure
Function: Operations Type: Permanent
Location: Macau Post: March 2019
Key Responsibilities
  • Responsible for Front Operations inclusive of Front Desk, Concierge and Butler teams.
  • Formulate and implement operating procedures and standards; ensure all Front Operations staff are competent in carrying out all tasks and functions and can effectively use up-selling techniques to maximise revenue.
  • Plan, coordinate and manage staff and services to ensure the operation runs efficiently and customer service standards are maintained at all times.
  • Competently resolve any guest issues and ensure ongoing relations and rapports are not compromised.
  • Liaise with other key departments across the hotel and delegate tasks as required to ensure the entire front line team meets operational requirements.
  • Identify areas to improve communication and teamwork and the smooth flow of information between departments.
  • Maintain data integrity and ensure periodic data and guest profiles update and clean up.
  • Plan, roster and manage labour requirements for the department.
  • Monitor and control expenditure including payroll within the department to achieve budget goals.
The Candidate
  • At least 8 years in the Front Office Operations of a 4-5 star international hotel,  min. 3 years in similar management positions
  • Strong leadership skills, comfortable managing finance and budgeting.
  • International and China/PRC customer relations exposure.
  • Extrovert, proactive, responsible, alert and agile, pleasant personality, efficient and tactful.
  • Good command of English and Chinese, Mandarin speaking a plus.
  • Able to meet the demand of a 24-hour operation.
  • Degree holder.
Work Location

 Macau - housing subsidy provided


  • Short-listed candidates will be notified via email or telephone within 2 weeks of application.
  • Personal particulars and other information collected are used strictly for recruitment purposes and will cease to be stored in the recruitment database 2 years after your application date.

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3/F Kin Tye Lung Building
27-29 Bonham Strand West
Hong Kong
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