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Senior Specialist, Systems & Support
Industry: Engineering / Industrial Function: Sales & Marketing Type: Permanent Location: Hong Kong Post: January 2022
Industry: Engineering / Industrial
Function: Sales & Marketing Type: Permanent
Location: Hong Kong Post: January 2022
Key Responsibilities
In alignment with group initiatives, this role will be responsible for the design and maintenance of the company's internal and external data structure, and on this basis, be responsible for the following areas:
  1. Building the company's business intelligence system (Power BI):
  • Support end-to-end development and implementation of new modules on VIEW (Real Time Field Operations System) including preparing test cases, coordinating and participating in user acceptance test, as well as providing support as required
  • Support business master data maintenance in system 
  • Work with IT to build up data warehouse, responsible for Power BI maintenance and report development 
  • Coordinate applicable SWMS, Manuals, Documentation, Checklists, etc., and actively analyse and contribute to budgetary process based on projected product offering and manufacturing cost structures
  • Regular status update of Sales/Service initiatives via data from VIEW
  1. Performing complex data compilation and analysis to support business operations including:
  • Coordinate and monitor the Sales/Service KPI’s for AP countries
  • Responsible for regular and ad hoc reporting (e.g. COVID-19, efficiency, fulfilment, etc)
  • Repair kit development and integration 
  • Prepare SWMS documents as required for Service/Repair/MOD
  • Monitor the utilization of sales system across all AP countries to ensure data consistency & accuracy 
  • Ensure end user readiness to integrate and adopt new technology and support process into daily operation
  • Act as the process engineer between the field and IT when support is needed by either party
  1. Managing projects / processes, working independently under minimal supervision:
  • Sales/Service AP sites ownership and improvement 
  • Maintain Sharepoint document library project = knowledge warehouse
  • Various project support (eg. SALESmove, CPQ,  ASSA 2.0, MOD in VIEW, VIEW enhancement, etc)
  • Active involvement and support on future VIEW and daproh rollouts and implementation projects across the organisation
The Candidate
  • Bachelor Degree in Engineering, IT, Data Sciences or related, MBA is a plus
  • Exceptional analytical and conceptual thinking skills
  • Ability to analyse, understand, communicate, and apply principles and processes that aid in systems development
  • Process and structure oriented
  • Excellent interpersonal skills and influencing skills who can work effectively in diverse cultural environment
  • Strong team player who can work effectively with all levels in matrix organization
  • Excellent communication, follow up, and problem-solving skills 
  • Strong written and verbal communication skills in English and Chinese
  • Knowledge in generating process documentation
  • Experience in utilizing ERP systems and KPI’s to drive operational excellence
  • Familiar with data analytics tools such as Tableau, R, SPSS
  • Competency in Microsoft applications including Excel, Word, Power BI, etc. 
Work Location

Hong Kong


  • Short-listed candidates will be notified via email or telephone within 2 weeks of application.
  • Personal particulars and other information collected are used strictly for recruitment purposes and will cease to be stored in the recruitment database 2 years after your application date.

Contact Us

21st Floor
14 Taikoo Wan Road
Quarry Bay
Hong Kong
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