Senior Restaurant Operations Manager
COMPLETED
Industry: Food & Beverage
Function: Food & Beverage
Type: Permanent
Location: Hong Kong
Post: January 2019
COMPLETED
Industry: Food & Beverage
Function: Food & Beverage
Type: Permanent
Location: Hong Kong
Post: January 2019
Key Responsibilities
- F&B operations in-charge for 5-6 outlets (independent restaurants and cafè) in Hong Kong.
- Maintain high visibility during service hours to ensure smooth running of operations, uphold service standards, staff performance, take corrective actions and handle customer queries and complaints.
- Chair service briefings, recruit and train F&B service staff, cultivate a ‘can do’ attitude and communicate a customer-first culture throughout the establishment.
- Review staff rosters and holiday plans in compliance with the regulatory requirements.
- Manage expenses and ensure profitability according to financial goals set by management.
- Participate and support new restaurant planning, liaise with contractors and monitor renovation processes.
- Maintain good working relationship with Head Chefs and ensure high quality of food taste and presentation.
- Report to Group F&B General Manager.
The Candidate
- Multi-outlet F&B operations and staff management experience is necessary.
- A natural leader with the confidence and energy to carry out this pivotal role.
- Customer service-oriented, high regard for self and employees’ physical appearance and posture, restaurant environments and overall customer dining experience.
- At least 12 years of F&B operations experience, knowledgeable in Japanese and Chinese cuisine is beneficial, experience in fast-service cafè advantageous.
- New restaurant opening experience.
- Good industry reputation and references.
- Professional qualifications in Hotel or Restaurant Management from recognised hospitality institutions.
- Holder of valid food hygiene course certificates.
- Good business acumen and understanding of P&L.
- Good command of spoken and written English and Cantonese.
Work Location
Hong Kong
Remarks:
- Short-listed candidates will be notified via email or telephone within 2 weeks of application.
- Personal particulars and other information collected are used strictly for recruitment purposes and will cease to be stored in the recruitment database 2 years after your application date.
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