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Key Account Manager
COMPLETED
Industry: eCommerce / Technology Function: Operations Type: Permanent Location: Hong Kong Post: September 2019
COMPLETED
Industry: eCommerce / Technology
Function: Operations Type: Permanent
Location: Hong Kong Post: September 2019
Key Responsibilities
  • Develop long-term and trusted relationships with portfolio of key account clients, connecting with key business executives and stakeholders.
  • Address and answer client enquiries through email, phone, online presentations, screen-share and in person meetings; ensuring SLA's are met in line with company expectations
  • Liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of company solutions according to customer needs and contractual agreement.
  • Forecast and track key account metrics; rigorous use of CRM to ensure accurate reporting and lead tracking.
  • Attend pipeline review meetings with management.  Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Lead a small team of Account Executives dedicated to meeting the operational needs of assigned client segments.
  • Provide training to team members, work on scripts and making ongoing amendments as necessary.
  • Identify target contacts within potential customers and communicate leads to Sales Team leader.
  • When supporting on on-site events, assist in producing a detailed project plan detailing roles and responsibilities, time frames, etc.
The Candidate
  • Self-motivated, able to thrive in a fast-paced, client-focused environment.
  • Proven account management experience in the corporate travel and events industry preferred.  Experience in delivering client-focused solutions, e.g. hospitality servies, concierge and events bookings, international travel arrangements etc.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executives and C-level.
  • Critical thinking and problem solving skills.
  • Able to work with a diverse team, both in the office and virtually.
  • Proven ability to prioritise and manage multiple projects at a time while paying strict attention to detail.
  • Excellent listening, negotiation and presentation skills.
  • Bachelor's Degree in appropriate field of study and 3-5 years of equivalent work experience.
  • Fluent in English and Chinese.
Work Location

 Hong Kong

Remarks:

  • Short-listed candidates will be notified via email or telephone within 2 weeks of application.
  • Personal particulars and other information collected are used strictly for recruitment purposes and will cease to be stored in the recruitment database 2 years after your application date.

Contact Us

Matoon Asia Limited
21/F Cityplaza Three
14 Taikoo Wan Road
Quarry Bay
Hong Kong
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