• Develop long-term and trusted relationships with portfolio of key account clients, connecting with key business executives and stakeholders.
• Address and answer client enquiries through email, phone, online presentations, screen-share and in person meetings; ensuring SLA's are met in line with company expectations
• Liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of company solutions according to customer needs and contractual agreement.
• Forecast and track key account metrics; rigorous use of CRM to ensure accurate reporting and lead tracking.
• Attend pipeline review meetings with management.  Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Lead a small team of Account Executives dedicated to meeting the operational needs of assigned client segments.
• Provide training to team members, work on scripts and making ongoing amendments as necessary.
• Identify target contacts within potential customers and communicate leads to Sales Team leader.
• When supporting on on-site events, assist in producing a detailed project plan detailing roles and responsibilities, time frames, etc.

• Self-motivated, able to thrive in a fast-paced, client-focused environment.
• Proven account management experience in the corporate travel and events industry preferred.  Experience in delivering client-focused solutions, e.g. hospitality servies, concierge and events bookings, international travel arrangements etc.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executives and C-level.
• Critical thinking and problem solving skills.
• Able to work with a diverse team, both in the office and virtually.
• Proven ability to prioritise and manage multiple projects at a time while paying strict attention to detail.
• Excellent listening, negotiation and presentation skills.
• Bachelor's Degree in appropriate field of study and 3-5 years of equivalent work experience.
• Fluent in English and Chinese.

 Hong Kong